Privacy Policy

Last updated: 2 September 2026

1. What we collect

When you book an offering, we collect:

  • Your name and phone number
  • Your wish (manokamna) text
  • The date you'd like the offering performed
  • If booking as a gift: the sender's name, phone number, and message
  • Payment confirmation from Razorpay (we never see or store your card/UPI details)

2. How we use it

We use your information only to:

  • Perform the offering in your name and produce your proof video
  • Send you order confirmations, payment reminders, and your proof video over WhatsApp
  • Process your payment and issue a refund if one is due
  • Respond if you raise a complaint about an order

Booking an offering is not, by itself, consent to receive marketing messages. We only send you promotional or reminder messages beyond your order if you separately opt in to that when asked.

3. WhatsApp

We use the WhatsApp Business Platform (operated by Meta) to send order updates and your proof video. Your phone number and message content pass through Meta's infrastructure to deliver these messages, under Meta's own privacy terms.

4. Payments

Payments are processed by Razorpay. We receive confirmation that a payment succeeded and a transaction reference, but never your full card number, UPI PIN, or banking credentials — those are handled entirely within Razorpay's systems.

5. Proof video retention

We keep the video proof of your offering. This is not deleted after it is sent to you — we retain it as evidence in case of any dispute or payment chargeback.

6. Who we share data with

We share the minimum necessary information with Razorpay (to process your payment) and Meta's WhatsApp Business Platform (to deliver your messages). We do not sell your personal information to anyone, and we do not share your wish (manokamna) text with any third party beyond what is needed to fulfil your order internally.

7. Your choices

To ask what information we hold about you, or to request it be corrected or deleted (subject to what we're required to retain for dispute evidence and accounting), message us on WhatsApp at [your business WhatsApp number] or email [your business email].

8. Children

This service is intended for use by adults booking on their own or a family member's behalf.

9. Changes to this policy

We may update this policy from time to time; the date above reflects the latest revision.